Refund policy
Return and Refund Policy
PNTHAR BAG
Operated by CROWN VEHICLE MANAGEMENT LIMITED
Company Number: 07806235
24 Ridgeway Road, Isleworth, TW7 5LA, United Kingdom
Email: help@pnthar-usa.com
Website: www.pnthar-usa.com
Last updated: September 19, 2026
This Return and Refund Policy applies to purchases made through PNTHAR BAG at www.pnthar-usa.com.
1. Refund Request Period
Customers may contact us within 30 days after delivery to request a refund or report an issue with an order.
Requests should be submitted to:
Please include the order number, email address associated with the order, a description of the issue, and, where reasonably necessary, supporting photographs or other relevant information.
Nothing in this policy limits statutory rights or remedies that cannot lawfully be excluded or restricted.
2. Eligible Refund Requests
A refund may be available where appropriate, including where:
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The customer receives an incorrect item.
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An item arrives damaged.
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An item is materially different from its description.
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An order is confirmed as lost or undelivered following review.
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Another circumstance gives the customer a right to a refund under applicable law.
Each request will be reviewed based on the circumstances of the order and applicable consumer law.
3. Physical Returns
When PNTHAR BAG approves a refund under this policy, we generally do not require the customer to physically return the product.
Where no return is required, the customer may keep or responsibly dispose of the product after receiving confirmation from our support team.
Customers should not send products to the registered company address unless specifically instructed to do so.
4. Order Cancellation
If you wish to cancel an order before shipment, contact help@pnthar-usa.com as soon as possible.
We will attempt to accommodate the request where fulfillment has not already progressed beyond the point at which cancellation is reasonably possible.
Any statutory cancellation rights applicable to the transaction remain unaffected.
5. Damaged, Defective, or Incorrect Products
Customers should inspect their order after delivery.
If an item is damaged, defective, incorrect, or materially different from what was ordered, contact:
Please provide sufficient information for us to identify and review the issue.
6. Lost or Undelivered Orders
If an order has not been delivered within the maximum delivery timeframe stated in our Shipping Policy, customers may contact us for review.
We may review available tracking information and other relevant fulfillment records.
Where an order is determined to qualify for a refund, the refund will be issued to the original payment method.
7. Refund Processing
Approved refunds are issued to the original payment method used for the purchase.
Once a refund has been processed by us, it generally appears within 5 to 10 business days, depending on the customer's bank, card issuer, payment provider, and other financial processing times.
8. Shipping Charges
Where applicable law requires the original standard shipping charge to be refunded, it will be included in the refund.
Any additional or upgraded delivery costs are handled in accordance with applicable consumer law.
9. Abuse or Fraud
We reserve the right to review refund requests for suspected fraud, abuse, duplicate claims, manipulated evidence, or other improper activity.
This does not affect any statutory consumer rights.
10. Contact
For questions or refund requests:
PNTHAR BAG
CROWN VEHICLE MANAGEMENT LIMITED
Company Number: 07806235
24 Ridgeway Road
Isleworth, TW7 5LA
United Kingdom
Email: help@pnthar-usa.com
Website: www.pnthar-usa.com